Refund policy

What to do if the product is not suitable for me?

Kaarnia Design offers a satisfaction guarantee for 14 days. From the date of delivery/shipping, you must contact the artist within 14 days if you wish to return the product.

Remember These Points Before Returning:

• The product must be in the same condition as you received it. The packaging must also be original. Keep the receipt.
• Always contact the artist before returning the product: karoliina@kaarniadesign.fi
• Include in your message the word "return," your name, order number, and reason for the return.
• If the artist approves the return, we will send you a return label and instructions for returning the product. Without contact, we cannot approve the return. The customer is responsible for the costs related to the return.

For packages that are not picked up and returned to us, we will charge the shipping and return costs of the order.

For questions and inquiries about returns, contact: karoliina@kaarniadesign.fi

What if the product is damaged in transit or I receive a wrong product?

You must check the condition of the shipment immediately upon receiving the package. Report any damages within 48 hours.

If the product is incorrect or there are issues with the shipment, you must contact the artist via email: karoliina@kaarniadesign.fi

We will assess and correct the issue.

Which products cannot be returned?

Discounted products and gift cards cannot be returned.

Custom-made products also cannot be returned. Please contact the artist if you have any questions about these products!

When will the money be refunded to my account?

The customer will receive a confirmation message when the product has been returned and inspected. If the return is approved, the money will be refunded via the original payment method. If the payment is not refunded within 14 days, please contact me: karoliina@kaarniadesign.fi

Note: For packages that are not picked up and returned to us, we will charge the shipping and return costs of the order.